Shipping policy
CNSG Shipping Policy
Order Processing
All CNSG products are made to order. Because of this, please allow 2–5 business days for your order to be processed and produced before it ships.
During peak seasons or new product launches, processing times may be slightly longer.
Shipping Times
Once your order has been produced, estimated shipping times are:
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United States: 3–7 business days
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International: 7–21 business days (varies by location)
Shipping times are estimates and may vary depending on the carrier and destination.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package until delivery.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. CNSG is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or you experience an issue with delivery, please contact us within 7 days of receiving your order at:
Please include your order number and photos of the item so we can resolve the issue as quickly as possible.
International Orders
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Questions
For any shipping questions, please contact:
Why This Policy Works
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Protects you from returns due to production time
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Covers Printify fulfillment timelines
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Makes the brand look professional and trustworthy
If you want, I can also give you the Refund Policy that works perfectly with Printify, because that one is actually more important for protecting your profit margins.
Here is a clean copy-and-paste version you can drop directly into Shopify → Settings → Policies → Shipping policy.
CNSG Shipping Policy
Order Processing
All CNSG products are made to order. Please allow 2–5 business days for your order to be processed and produced before it ships.
During high demand periods, holidays, or new product releases, processing times may be slightly longer.
Shipping Times
Once your order has been produced, estimated shipping times are:
United States: 3–7 business days
International: 7–21 business days (depending on location)
Please note that shipping times are estimates and may vary due to carrier delays or circumstances outside of our control.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout. CNSG is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your item arrives damaged or you experience an issue with delivery, please contact us within 7 days of receiving your order at:
Please include your order number and photos of the issue so we can assist you as quickly as possible.
International Orders
International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Contact
For any shipping questions or concerns, please contact: